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| Criterion |  UX Research HEART Framework |  Operations Kepner-Tregoe |  Operations Fishbone Diagram |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 120 min initial, dann laufend | 2-8 h | 30-60 min |
Participantsdifferent | 3-6 | 2-8 | 2-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | Problem Analysis, Decision Analysis, Risk Plan | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | Problem solvingRoot causeDecisionOperations | Root causeQualityOperations |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
