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| Criterion |  UX Research HEART Framework |  Operations Gemba Walk |  Operations 8D Problem Solving |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 120 min initial, dann laufend | 30-120 min | 1-6 Wochen |
Participantsdifferent | 3-6 | 2-6 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Observation Notes, Improvement Ideas | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | LeanObservationProcessOperations | QualityProblem solvingRoot cause |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
