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| Criterion |  UX Research HEART Framework |  Facilitation Expectation Mapping |
|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | Medium | Low |
Timedifferent | 120 min initial, dann laufend | 45-90 min |
Participantsdifferent | 3-6 | 3-12 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | HEART-GSM Table, Dashboard | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | AlignmentStakeholdersTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
