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| Criterion |  UX Research HEART Framework |  Business Strategy Balanced Scorecard |  Business Strategy GAP Analysis |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 120 min initial, dann laufend | Halber Tag bis mehrere Wochen | 1-3 h |
Participantsdifferent | 3-6 | 4-12 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Balanced Scorecard, Strategic Measures, Initiative Map | Gap Matrix, Action Plan, Risk Notes |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | StrategyMetricsExecution | StrategyAnalysisPlanning |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
