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| Criterion | ![]() UX Research HEART Framework | ![]() Business Strategy Balanced Scorecard | ![]() Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 120 min initial, dann laufend | Halber Tag bis mehrere Wochen | 45-90 min |
Participantsdifferent | 3-6 | 4-12 | 2-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Balanced Scorecard, Strategic Measures, Initiative Map | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | StrategyMetricsExecution | AssumptionsRiskDecisionDiscovery |
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