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| Criterion |  Operations Gemba Walk |  Delivery Value Stream Mapping |  Operations Fishbone Diagram |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Low | Medium | Low |
Timedifferent | 30-120 min | 1-3 h | 30-60 min |
Participantsdifferent | 2-6 | 4-10 | 2-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Current-state map, Future-state map, Bottleneck list | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | LeanObservationProcessOperations | LeanFlowWasteDelivery | Root causeQualityOperations |
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