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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowLowHigh
Timedifferent
30-120 min30-60 min2-6 h
Participantsdifferent
2-62-83-10
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasFishbone Diagram, Cause Categories, Investigation BacklogFMEA Table, Risk Priority, Mitigation Actions
Tags1 shared
LeanObservationProcessOperations
Root causeQualityOperations
RiskQualityOperationsRoot cause
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Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving