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| Criterion |  Operations Gemba Walk |  UX Research Empathy Mapping |  Operations Standard Work Analysis |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude. |
Complexitydifferent | Low | Low | Medium |
Timedifferent | 30-120 min | 30–60 min | 1-3 h |
Participantsdifferent | 2-6 | 4-8 | 2-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Empathy Map, Assumptions List, Research Gaps | Standard Work Sheet, Deviation List, Improved Standard, Training Needs |
Tagsno overlap | LeanObservationProcessOperations | SynthesisQualitativeWorkshop | LeanProcessQuality |
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