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| Criterion |  Operations Gemba Walk |  Innovation Design Thinking |  Operations Fishbone Diagram |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Low | High | Low |
Timedifferent | 30-120 min | 1 Tag bis mehrere Wochen | 30-60 min |
Participantsdifferent | 2-6 | 4-10 | 2-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Problem Statement, Prototype, Test Learnings | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | LeanObservationProcessOperations | InnovationPrototypeResearch | Root causeQualityOperations |
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