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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Affinity Diagramming
UX Research
Affinity Diagramming
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.
Complexitysame
LowLow
Timedifferent
30-120 min45–90 min
Participantsdifferent
2-63-10
Formatsame
WorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasTheme clusters, Insight statements, Opportunity areas
Tagsno overlap
LeanObservationProcessOperations
SynthesisQualitativeRoot cause
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A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis