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| Criterion |  Operations Failure Mode and Effects Analysis |  UX Research Customer Journey Mapping |  Operations Kepner-Tregoe |
|---|---|---|---|
Purposedifferent | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | High | Medium | High |
Timedifferent | 2-6 h | 2-4 h | 2-8 h |
Participantsdifferent | 3-10 | 4-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | FMEA Table, Risk Priority, Mitigation Actions | Journey Map, Pain-point List, Opportunity Backlog | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | RiskQualityOperationsRoot cause | JourneyServiceService design | Problem solvingRoot causeDecisionOperations |
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