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| Criterion | ![]() Facilitation Expectation Mapping | ![]() UX Research HEART Framework | ![]() Business Strategy Balanced Scorecard |
|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 45-90 min | 120 min initial, dann laufend | Halber Tag bis mehrere Wochen |
Participantsdifferent | 3-12 | 3-6 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | HEART-GSM Table, Dashboard | Balanced Scorecard, Strategic Measures, Initiative Map |
Tagsno overlap | AlignmentStakeholdersTeam | MetricsUX researchMeasurementSatisfaction | StrategyMetricsExecution |
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