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| Criterion |  UX Research Empathy Mapping |  Operations Process Mapping |  Operations Theory of Constraints |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 30–60 min | 1-3 h | 2-4 h Analyse, laufend |
Participantsdifferent | 4-8 | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | Process Map, Handoff List, Improvement Backlog | Constraint Map, Improvement Plan, Flow Metrics |
Tagsno overlap | SynthesisQualitativeWorkshop | ProcessOperationsImprovement | OperationsConstraintsFlowImprovement |
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