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| Criterion |  UX Research Empathy Mapping |  Operations 8D Problem Solving |  Delivery Communication Plan |
|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. |
Complexitydifferent | Low | High | Low |
Timedifferent | 30–60 min | 1-6 Wochen | 45-90 min |
Participantsdifferent | 4-8 | 4-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Communication Plan, Channel Matrix, Message Cadence |
Tagsno overlap | SynthesisQualitativeWorkshop | QualityProblem solvingRoot cause | CommunicationStakeholdersDeliveryPlanning |
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