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| Criterion |  UX Design Customer Journey Canvas |  Business Strategy Porter Five Forces |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Porter Five Forces analyzes the forces that shape competitive pressure and profitability in a market. The view of market structure goes beyond individual competitors and reveals systemic pressure points. |
Complexitysame | Medium | Medium |
Timesame | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Five Forces Analysis, Competitive Risks, Strategic Options |
Tagsno overlap | JourneyCustomerService designCanvas | StrategyCompetitionMarket |
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