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| Criterion |  UX Design Customer Journey Canvas |  Decision Making Pareto Analysis |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 1-6 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Pareto Chart, Top Causes, Focus List |
Tagsno overlap | JourneyCustomerService designCanvas | PrioritizationQualityFocusRoot cause |
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