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| Criterion |  UX Design Customer Journey Canvas |  Operations Fishbone Diagram |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeQualityOperations |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
