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| Criterion |  UX Design Customer Journey Canvas |  Facilitation Dot Estimation |  Agile NoEstimates |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 5-20 min | laufend |
Participantsdifferent | 3-10 | 3-20 | 2-12 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Effort Heatmap, Risk Signals, Discussion Targets | Throughput Data, Flow Forecast, Slicing Rules |
Tagsno overlap | JourneyCustomerService designCanvas | EstimationEffortRisk | EstimationForecastingFlow |
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