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| Criterion |  UX Design Customer Journey Canvas |  Product Strategy Counter Metrics |  Facilitation Power Interest Grid |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. | When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 h | 30-60 min | 30-60 min |
Participantsdifferent | 3-10 | 2-6 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Counter Metric List, Guardrail Definitions | Power Interest Grid, Strategy per Stakeholder |
Tagsno overlap | JourneyCustomerService designCanvas | MetricsMeasurementStrategyExperiments | StakeholdersFacilitationAlignmentPlanning |
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