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| Criterion |  UX Design Customer Journey Canvas |  Systems Thinking Causal Loop Diagram |
|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations. |
Complexitysame | Medium | Medium |
Timesame | 1-3 h | 1-3 h |
Participantsdifferent | 3-10 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Causal Loop Diagram, Feedback Notes, Leverage Points |
Tagsno overlap | JourneyCustomerService designCanvas | FeedbackSystems thinkingCausalityDynamics |
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