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| Criterion |  UX Design Customer Journey Canvas |  Operations 5 Whys |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|
Purposedifferent | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 1-3 h | 15-30 min | 2-6 h |
Participantsdifferent | 3-10 | 2-6 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Customer Journey Canvas, Pain Points, Experience Opportunities | Root cause notes, Countermeasures | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyCustomerService designCanvas | Root causeIncidentLeanProblem solving | RiskQualityOperationsRoot cause |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
