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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.
Complexitysame
MediumMedium
Timedifferent
1-3 Wochen90-180 min
Participantsdifferent
4-12 Beobachtungen4-12
Formatdifferent
Workshop + asyncWorkshop
Outputdifferent
Field Notes, Workflow Insights, Pain PointsDecision Rights Matrix, Agreement
Tagsno overlap
UX researchObservationContext
DecisionGovernanceAlignmentResponsibility
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration for RAPID
Decision Making
RAPID
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments