View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Contextual Inquiry |  Business Strategy Balanced Scorecard |  UX Research HEART Framework |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 1-3 Wochen | Halber Tag bis mehrere Wochen | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 4-12 | 3-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Balanced Scorecard, Strategic Measures, Initiative Map | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | StrategyMetricsExecution | MetricsUX researchMeasurementSatisfaction |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
