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| Criterion |  UX Research Contextual Inquiry |  Facilitation Alignment Mapping |  UX Research HEART Framework |
|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-2 h | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 4-12 | 3-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Alignment Map, Open Issues, Decision Questions | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | AlignmentStakeholdersStrategyFacilitation | MetricsUX researchMeasurementSatisfaction |
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