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Criterion
Paper illustration for Change Analysis.
Operations
Change Analysis
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumLowHigh
Timedifferent
45-120 min30–60 min1-6 Wochen
Participantsdifferent
2-64-84-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Change Matrix, Cause Hypotheses, Validation Questions, Action ListEmpathy Map, Assumptions List, Research Gaps8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
ChangeRoot causeTroubleshootingComparison
SynthesisQualitativeWorkshop
QualityProblem solvingRoot cause
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Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam