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| Criterion |  UX Research Card Sorting |  Operations Process Mapping |
|---|---|---|
Purposedifferent | When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Low | Medium |
Timedifferent | 20-45 min | 1-3 h |
Participantsdifferent | Based on research question | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Content groups, Label set, IA hypotheses | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | Information architectureNavigationStructure | ProcessOperationsImprovement |
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