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| Criterion |  Operations Bottleneck Analysis |  UX Research HEART Framework |  Facilitation Nominal Group Technique |
|---|---|---|---|
Purposedifferent | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 h | 120 min initial, dann laufend | 60-120 min |
Participantsdifferent | 3-8 | 3-6 | 5-12 |
Formatdifferent | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | HEART-GSM Table, Dashboard | Ranked Ideas, Clarified Options, Group Priority |
Tagsno overlap | FlowMeasurementConstraints | MetricsUX researchMeasurementSatisfaction | FacilitationPrioritizationVotingInclusion |
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