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| Criterion |  Business Strategy Balanced Scorecard |  UX Research Empathy Mapping |  UX Research User Interviews |
|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. |
Complexitydifferent | High | Low | Low |
Timedifferent | Halber Tag bis mehrere Wochen | 30–60 min | 30–60 min per interview |
Participantsdifferent | 4-12 | 4-8 | 1 participant per interview |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | Empathy Map, Assumptions List, Research Gaps | Interview Notes, Themes, Insight Summary |
Tagsno overlap | StrategyMetricsExecution | SynthesisQualitativeWorkshop | QualitativeResearchCustomerDiscovery |
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