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Criterion
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighLow
Timedifferent
1-3 h0.5-2 Tage30-60 min
Participantsdifferent
1-86-122-8
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Argument Map, Evidence Gaps, Decision RationaleService Blueprint, Fail Points, Ownership MapFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
SensemakingDecisionRationale
Service designOperationsJourneyBlueprint
Root causeQualityOperations
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Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas