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| Criterion |  UX Research Affinity Diagramming |  UX Design Customer Journey Canvas |  Operations A3 Problem Solving |
|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 45–90 min | 1-3 h | 45-90 min |
Participantsdifferent | 3-10 | 3-10 | 2-5 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Customer Journey Canvas, Pain Points, Experience Opportunities | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | SynthesisQualitativeRoot cause | JourneyCustomerService designCanvas | LeanProblem solvingCoachingOperations |
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