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Criterion
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
LowHighMedium
Timedifferent
45–90 min2-6 h1-3 h
Participantsdifferent
3-103-83-10
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Theme clusters, Insight statements, Opportunity areasCurrent Reality Tree, Core Problems, Intervention IdeasCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
SynthesisQualitativeRoot cause
Systems thinkingRoot causeConstraintsCausality
JourneyCustomerService designCanvas
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Theory of Constraints Thinking Process.
Systems Thinking
Theory of Constraints Thinking Process
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Causal Loop Diagram workspace showing the question, observations, and next decision.
Systems Thinking
Causal Loop Diagram
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping