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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.
Complexitydifferent
MediumLowMedium
Timedifferent
45-90 min20-45 min60-120 min
Participantsdifferent
2-5Based on research question2-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisContent groups, Label set, IA hypothesesContradiction Statement, Abstraction Notes, Solution Principles, Concept Ideas
Tagsno overlap
LeanProblem solvingCoachingOperations
Information architectureNavigationStructure
ContradictionsInnovationProblem solving
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