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| Criterion | ![]() Operations 8D Problem Solving | ![]() UX Research Empathy Mapping | ![]() Operations Root Cause Tree Analysis |
|---|---|---|---|
Purposedifferent | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 1-6 Wochen | 30–60 min | 1-3 h |
Participantsdifferent | 4-10 | 4-8 | 2-8 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Empathy Map, Assumptions List, Research Gaps | Cause Tree, Evidence Notes, Countermeasures |
Tagsno overlap | QualityProblem solvingRoot cause | SynthesisQualitativeWorkshop | Root causeTreeIncidentQuality |
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