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Criterion
Paper illustration of VRIO Framework with its method-specific working model.
Business Strategy
VRIO Framework
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a Business Model Canvas with nine connected compartments, a few notes and symbols for customers, delivery and economic relationships.
Business Strategy
Business Model Canvas
Purposedifferent
The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.The Business Model Canvas condenses a business model to its key building blocks and assumptions. It makes variants quickly comparable and reveals gaps before validation or implementation begins.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
90-180 min0.5-2 Tage1-3 h1-2 h
Participantsdifferent
3-66-123-102-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
VRIO Table, Strategic ActionsService Blueprint, Fail Points, Ownership MapCustomer Journey Canvas, Pain Points, Experience OpportunitiesBusiness Model Canvas, Assumption List, Business Hypotheses
Tagsno overlap
StrategyDiagnosisBusiness modelCapability
Service designOperationsJourneyBlueprint
JourneyCustomerService designCanvas
Business modelStrategyValueInnovation
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