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| Criterion |  Operations Visual Management |  UX Research Customer Journey Mapping |  Operations Root Cause Analysis |
|---|---|---|---|
Purposedifferent | With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | Ongoing | 2-4 h | 1-4 h |
Participantsdifferent | 1-20 | 4-10 | 3-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Visual Board, Status Indicators, Exception Cues | Journey Map, Pain-point List, Opportunity Backlog | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | SignalsOperationsVisual management | JourneyServiceService design | Root causeProblem solvingQualityIncident |
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