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Criterion
Paper illustration of a horizontal story map with an activity backbone, task cards below it and a cross-map release line.
Product Discovery
User Story Mapping
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumHighLowMedium
Timedifferent
2-4 h0.5-2 Tage30-60 min45-90 min
Participantsdifferent
4-106-121-52-5
Formatdifferent
WorkshopWorkshopAsyncWorkshop + async
Outputdifferent
Story Map, Release Slices, Backlog CandidatesService Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control ListA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
BacklogJourneyPlanningMVP
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
LeanProblem solvingCoachingOperations
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