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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Surveys method illustration showing its working structure
UX Research
Surveys
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
LowMediumHighMedium
Timedifferent
30–60 min per interview3-14 Tage1 Tag bis mehrere Wochen1-4 Wochen
Participantsdifferent
1 participant per interview50+4-103-10 Kunden
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummarySurvey Results, Charts, Segment InsightsProblem Statement, Prototype, Test LearningsConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
QualitativeResearchCustomerDiscovery
QuantitativeResearchValidation
InnovationPrototypeResearch
MVPValidationServiceDiscovery
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