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| Criterion |  UX Research User Interviews |  UX Design Service Blueprinting |  Product Discovery Kano Model |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium | Medium |
Timedifferent | 30–60 min per interview | 0.5-2 Tage | 1-2 Tage | 1-3 h |
Participantsdifferent | 1 participant per interview | 6-12 | 10-50 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Interview Notes, Themes, Insight Summary | Service Blueprint, Fail Points, Ownership Map | Kano Matrix, Feature Classes, Priority Themes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | QualitativeResearchCustomerDiscovery | Service designOperationsJourneyBlueprint | SatisfactionPrioritizationCustomer | JourneyCustomerService designCanvas |