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| Criterion |  UX Research User Interviews |  Operations Root Cause Tree Analysis |  Operations MORT Analysis |  Operations Root Cause Analysis |
|---|---|---|---|---|
Purposedifferent | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Low | Medium | High | Medium |
Timedifferent | 30–60 min per interview | 1-3 h | Mehrere Tage bis Wochen | 1-4 h |
Participantsdifferent | 1 participant per interview | 2-8 | 2-6 | 3-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Interview Notes, Themes, Insight Summary | Cause Tree, Evidence Notes, Countermeasures | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | QualitativeResearchCustomerDiscovery | Root causeTreeIncidentQuality | Root causeSafetySystemicIncident | Root causeProblem solvingQualityIncident |