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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Fault Tree Analysis.
Operations
Fault Tree Analysis
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.For a critical top event with several possible triggers, the method logically models failure paths. It makes visible which combinations of conditions can lead to damage.
Complexitydifferent
LowHighLowHigh
Timedifferent
30–60 min per interviewMehrere Tage bis Wochen45-90 min2-6 h
Participantsdifferent
1 participant per interview2-62-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryMORT Worksheets, Findings per Branch, Corrective Actions, Systemic RecommendationsAssumption List, Critical Assumptions, Learning PlanFault Tree, Critical Paths, Cause Hypotheses, Control Actions
Tagsno overlap
QualitativeResearchCustomerDiscovery
Root causeSafetySystemicIncident
AssumptionsRiskDecisionDiscovery
RiskRoot causeSafety
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