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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
LowHighMediumHigh
Timedifferent
30–60 min per interviewHalf day45-120 min2-4 h
Participantsdifferent
1 participant per interview3-122-63-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Interview Notes, Themes, Insight SummaryLeverage Map, Action StrategyChange Matrix, Cause Hypotheses, Validation Questions, Action ListFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
QualitativeResearchCustomerDiscovery
Systems thinkingChangeStrategy
ChangeRoot causeTroubleshootingComparison
Theory of ConstraintsSystems thinkingChange
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