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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Knowledge Mapping.
Knowledge Modeling
Knowledge Mapping
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Paper illustration of a Concept Map with concepts and labelled links
Knowledge Modeling
Concept Mapping
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.Knowledge Mapping makes knowledge, gaps, and transfer paths visible across a field. It fits when expertise should not just exist but also be findable and transferable.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min per interview1-3 h1-3 h1-2 h
Participantsdifferent
1 participant per interview3-121-81-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryKnowledge Map, Critical Knowledge Areas, Transfer PlanArgument Map, Evidence Gaps, Decision RationaleConcept Map, Relationship Labels, Knowledge Gaps
Tagsno overlap
QualitativeResearchCustomerDiscovery
KnowledgeMappingRisk
SensemakingDecisionRationale
KnowledgeConceptsMappingSensemaking
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