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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Ivy Lee Method
Operations
Ivy Lee Method
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.With a restless workday full of too many open items, the method creates radical simplicity. It directs attention to a short sequence instead of a broad, still-open field.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.
Complexitydifferent
LowLowMediumMedium
Timedifferent
30–60 min per interview5-10 min daily30-60 min je Interview1-2 Tage
Participantsdifferent
1 participant per interview15-12 Interviews10-50
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryDaily Priority List, Completion NotesInterview Notes, Opportunity Themes, Customer QuotesKano Matrix, Feature Classes, Priority Themes
Tagsno overlap
QualitativeResearchCustomerDiscovery
PrioritizationProductivityExecution
DiscoveryInterviewsOpportunityCustomer
SatisfactionPrioritizationCustomer
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