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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration of Opportunity Scoring with its method-specific working model.
Product Discovery
Opportunity Scoring
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.When opportunities need ranking by their effect, it makes importance and satisfaction directly comparable. It separates problem, assumption, solution, and evidence. The result is captured as an opportunity-score table and top outcomes.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min per interview45-90 min60-120 min1-3 h
Participantsdifferent
1 participant per interview3-83-62-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryImpact Map, Outcome Hypotheses, Delivery OptionsOpportunity Score Table, Top OutcomesGap Matrix, Action Plan, Risk Notes
Tagsno overlap
QualitativeResearchCustomerDiscovery
OutcomesStrategyBehaviorPlanning
PrioritizationDiscoveryOutcomesNeeds
StrategyAnalysisPlanning
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