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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min per interview45-90 min30-60 min je Interview1-3 Wochen
Participantsdifferent
1 participant per interview3-85-12 Interviews5-12 Interviews
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryImpact Map, Outcome Hypotheses, Delivery OptionsInterview Notes, Opportunity Themes, Customer QuotesJob Stories, Outcome Statements, Opportunity List
Tagsno overlap
QualitativeResearchCustomerDiscovery
OutcomesStrategyBehaviorPlanning
DiscoveryInterviewsOpportunityCustomer
CustomerOutcomesNeeds
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