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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of GIST Planning with its method-specific working model.
Product Strategy
GIST Planning
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.GIST Planning helps clarify target groups, value, goals, and priorities. It links customer value, product logic, and decision priorities, and captures the result as goals, an idea bank, and a step-project list.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30–60 min per interview1-3 h1-3 WochenWochen bis Monate je Goal
Participantsdifferent
1 participant per interview2-85-12 Interviews3-10
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryGap Matrix, Action Plan, Risk NotesJob Stories, Outcome Statements, Opportunity ListGoals, Idea bank, Step-project list, Tasks, Learning reports
Tagsno overlap
QualitativeResearchCustomerDiscovery
StrategyAnalysisPlanning
CustomerOutcomesNeeds
RoadmapOutcomesPlanningExperiments
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