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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.
Complexitydifferent
LowLowMediumLow
Timedifferent
30–60 min per interview1-2 Tage1-4 Wochen25-40 min
Participantsdifferent
1 participant per interview10-303-10 Kunden1-5
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryClick Heatmap, Success Rate, Design RecommendationsConcierge Learnings, Service Blueprint, MVP RisksLearning Card with evidence and next action
Tagsno overlap
QualitativeResearchCustomerDiscovery
UXNavigationFindabilityValidation
MVPValidationServiceDiscovery
ExperimentsValidationDiscoveryLearning
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