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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for DACI
Decision Making
DACI
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration for RAPID
Decision Making
RAPID
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.
Complexitydifferent
LowLowLowMedium
Timedifferent
30–60 min per interview30-60 min20-40 min initial, dann laufend45-90 min
Participantsdifferent
1 participant per interview2-103-153-12
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryDACI Matrix, Decision Owner, Decision LogROAM Board, Owner ListRAPID Role Map, Recommendation, Decision Log
Tagsno overlap
QualitativeResearchCustomerDiscovery
DecisionRolesGovernanceAlignment
RiskAgileTrackingAlignment
DecisionRolesGovernance
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