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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.
Complexitydifferent
LowMediumLowLow
Timedifferent
30–60 min per interview1-3 h45-90 min20-45 min
Participantsdifferent
1 participant per interview5-303-101-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryConsensus Clusters, Theme Titles, Priority AreasResponsibility Map, Role Agreements, Open QuestionsOwnership Reflection, Action Commitment, Coaching Notes
Tagsno overlap
QualitativeResearchCustomerDiscovery
FacilitationConsensusWorkshopAlignment
RolesResponsibilityTeamFacilitation
ResponsibilityLeadershipTeam
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