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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.
Complexitydifferent
LowMediumLowLow
Timedifferent
30–60 min per interview1-4 Wochen1-2 Tage25-40 min
Participantsdifferent
1 participant per interview3-10 Kunden10-301-5
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryConcierge Learnings, Service Blueprint, MVP RisksClick Heatmap, Success Rate, Design RecommendationsLearning Card with evidence and next action
Tagsno overlap
QualitativeResearchCustomerDiscovery
MVPValidationServiceDiscovery
UXNavigationFindabilityValidation
ExperimentsValidationDiscoveryLearning
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